FAQ

Frequenty Asked Questions

 
What is Henry Bear’s Return Policy?
 
Refunds are given I the form of original payment for items returned accompanied by the original sales receipt within three weeks of purchase. Store credit is issued for items returned with a gift receipt attached within three weeks of purchase.  All returned items must be in original packaging for re-sale.  Refunds and store credits are given only when the original receipt or a gift receipt is presented.
If an item is received in a damaged condition please return it to the store with your receipt within three weeks for full credit.


Does Henry Bear’s Park gift wrap and ship?

We do offer free gift-wrapping except during Community Wrap days (see below) and we ship UPS to the continental US. 
 
 
Can I order online?

Absolutely!  We have many products available at www.henrybear.com .  If you don’t see a product that you want, just send an email to us at customercare@henrybear.com.


Does Henry Bear’s Park have a Loyalty Program?

Our Bear Bucks Program offers a $10 voucher for every $200 in sales.  The voucher expires 3 months from the date of issue. To register, please provide your name and address, and you will receive a key card with a number on it.  In order for your purchase to be credited to your account, please either present your card, or let us know at checkout that you are in the program so that we can properly credit your purchase.


How do I get coupons and special offers?

If you would like to be on our mailing list please let us know when you are registering for our Bear Bucks program.   We send out a holiday catalog, which has special offers in it.  If the coupon indicates a percentage off the sale, sales tax is charged on the discounted amount.  If the coupon indicates a dollar amount towards a purchase of a certain value (for example, $10 towards a purchase of $50 or more), sales tax is charge on the full value of the purchase.  The offer in this case is a form of payment. 
Coupons and vouchers are single use (one per family) and may not be combined with other offers.   We are sorry that we can’t make exceptions for products that are excluded from coupons, and that we can’t extend the expiration date.


Does Henry Bear’s Park have an email list?

We do send regular emails (not more than one a week, we promise!) about special events, promotions, and new products.  If you’d like to receive our emails, visit our website to submit your email address, or just let us know at the store, and we’ll make sure your name is added.
 


Does Henry Bear’s Park give discounts to teachers?

We have a Classroom Discount Program.  Certain categories of toys, and some specific toys, are eligible.  To receive a discount, please register your school program at the store with the tax ID number.  These items will receive a 10% discount, and no tax will be charged.  Items purchased under the Classroom Discount Program are not eligible for other discounts, or Bear Bucks credit.  We do not gift wrap items purchased with a Classroom Discount.



What is Community Wraps?

Every year, we invite non-profit organizations to do gift wrapping in the store for the week-ends after Thanksgiving as a fund-raiser.  A per package suggested donation is given directly to the participating organization.  We provide the wrapping supplies (paper, ribbon, tape) and we match the funds raised by each organization.  On Community Wrap days, free wrapping is not available. 
If you would like to sign up your organization please contact the local store manager (Find Us on www.henrybear.com).