Frequenty Asked Questions

 

What is Henry Bear’s Return Policy?

Refunds are given in the form of the original payment for items returned accompanied by the original sales receipt within thirty days of purchase. Store credit is issued for items returned with a gift receipt attached within thirty days of purchase.  All returned items must be in original packaging for re-sale.  Refunds and store credits are given only when the original receipt or a gift receipt is presented.
If an item is received in a damaged condition please return it to the store with your receipt within thirty days for full credit.

 

Does Henry Bear’s Park gift wrap and ship?

We do offer free gift-wrapping except during Community Wrap days (see below) and we ship USPS to the continental US. 

 

Does Henry Bear’s Park offer shipping?

We sure do! We offer great, simple shipping rates for our online customers!

Within Continental (Lower 48) USA: Flat rate of only $9.99 for any order with FREE gift wrapping included! 

Hawaii, Alaska, & Puerto Rico: Flat rate of only $19.99 with FREE gift wrapping included! 

At this time we only ship outside the USA through special arrangement. Please call 781-646-9400 for assistance.

Please see our shipping rates page for full details

 

Does Henry Bear’s Park have a loyalty program?

We certainly do! Leave your name and address with us to sign up for our Bonus Program, and for every $200 you spend with us, you'll earn a $10 Bonus Voucher! It's good for anything in the store at any of our locations regardless of where you earn it, and it doesn't expire for three whole months from time of receipt!  Learn more here

 

How do I get coupons and special offers?

All you have to do is sign up for the Bonus Program and give us your mailing address, and we'll make sure you get our catalog about four times a year with coupons and special offers inside! To make sure you never miss a deal, be sure to leave your email address with us as well, and then you'll be alerted any time we have any in-store offers or online sales. 
 
The nitty gritty: If the coupon indicates a percentage off the sale, sales tax is charged on the discounted amount. If the coupon indicates a dollar amount towards a purchase of a certain value (for example, $10 towards a purchase of $50 or more), sales tax is charged on the full value of the purchase. The offer in this case is a form of payment. 
Coupons and vouchers are single use (one per family) and may not be combined with other offers.  We are sorry that we can’t make exceptions for products that are excluded from coupons, and that we can’t extend the expiration date.

 

Does Henry Bear’s Park have an email list?

We do send regular emails (not more than one a week, we promise!) about special events, promotions, and new products.  If you’d like to receive our emails, visit our website to submit your email address, or just let us know at the store, and we’ll make sure your name is added.

 

Does Henry Bear’s Park give discounts to teachers?

We have a Classroom Discount Program for certain categories of toys that are being purchased for use in a classroom. To receive a discount, please register your school program at the store with the tax ID number.  These items will receive a 10% discount, and no tax will be charged. Items purchased under the Classroom Discount Program are not eligible for other discounts, or Bonus Voucher credit.  Sorry, but we cannot gift wrap items purchased with a classroom discount.

 

What is Community Wraps?

Every year, we invite non-profit organizations to do gift wrapping in the store for the week-ends after Thanksgiving as a fund-raiser.  A per package suggested donation is given directly to the participating organization.  We provide the wrapping supplies (paper, ribbon, tape) and we match the funds raised by each organization.  On Community Wrap days, free wrapping is not available. 
If you would like to sign up your organization please contact the local store manager.